FAQ
A few things to know.
Honest answers about candles, custom orders, shipping, and how readings work. Still curious? Reach out anytime.
Candles
What kind of wax do you use?+
Pure beeswax — never soy. I source raw honeycomb and beeswax cappings from local Western New York beekeepers and personally render the wax 3 to 4 times to remove impurities and create the cleanest, purest beeswax possible. Every candle is hand-poured from real, locally sourced hive wax.
Are scents and colors customizable?+
Yes — most of our signature candles can be customized via the Custom Candle Builder. Choose your scent, color, theme, and add a personalized note.
How long do candles last?+
Burn times range from about 20 hours for votives to 70+ hours for pillars. Each product page lists the exact estimate.
Orders & Shipping
When will my order ship?+
Ready-made candles ship within 2–3 business days. Custom candles take 5–7 business days to pour, cure, and pack.
Where do you ship?+
We ship anywhere in the US. International shipping is available on request — please reach out before ordering.
Returns and exchanges?+
Because candles are hand poured (and custom orders made to order), we don't accept returns. If anything arrives broken, email us within 7 days and we'll make it right.
Tarot
How are readings delivered?+
All readings are delivered by email — a written reading plus a photo of the cards drawn for you. They're yours to reread, save, and revisit.
Are readings live or scheduled?+
Readings are written, not live. This lets me sit with your question, draw thoughtfully, and write a reading that stays with you.
How long do readings take?+
Mini readings: within 48 hours. Full readings: 3–5 days. Custom readings: 5–7 days. You'll get an email confirmation with a delivery estimate after you order.
Is this medical or financial advice?+
No. Tarot is offered for spiritual, emotional, and personal insight only — not as a substitute for legal, medical, financial, or mental-health advice.
Gifts & Promos
Can I send a candle as a gift?+
Yes — at checkout you can add a gift note, and we'll leave the price off the packing slip.
Do you offer reading bonuses with candles?+
From time to time, yes. Look for the small note on a candle's product page (e.g. 'includes a free mini reading').
Services
What is a pendulum reading?+
A pendulum reading is a quick intuitive yes-or-no reading. You ask a clear question, and I use the pendulum to check the energy around the answer. It's best for simple questions, confirmation, and clarity.
What kind of questions can I ask?+
Please ask clear yes-or-no questions. Good examples: 'Is this opportunity aligned for me?' 'Should I wait before making this decision?' 'Is this situation worth more of my energy?'
What questions should I avoid?+
Please don't ask medical, legal, pregnancy, death, lottery, gambling, or emergency questions. I also reserve the right to decline questions that feel invasive, unsafe, or unethical.
What is chakra balancing?+
Chakra balancing is a spiritual energy service focused on helping your energy feel more centered and aligned. It is not medical treatment and does not replace professional care.
What is chakra cleansing?+
Chakra cleansing is focused on releasing heavy, stagnant, or unwanted energy from your spiritual field. It's intended for reflection, energetic support, and spiritual self-care.
How will I receive my reading or session?+
Digitally — by email, text, or messaging app, whichever you choose at checkout. Mini readings arrive within 48 hours; full readings, custom spreads, and energy services within 3–7 business days unless otherwise stated on the product page.
Can I order candles and readings together?+
Yes. Candles, readings, and spiritual services can be purchased together. Physical items will ship according to the candle product details, while readings and energy services are delivered digitally.